Privacy Policy

Last updated: July 14, 2026

1. Introduction

At AQUAGUARD SOLUTION – FZCO (“AquaGuard”, “we”), we take the protection of personal information seriously. This Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our products and services, including the NOWA systems we distribute and install, the PRESENCE monitoring service, and our customer support.

AquaGuard is subject to UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Because we serve customers in Canada, the Dominican Republic, and Mexico, we also apply the principles of Canada’s PIPEDA and other applicable data protection laws where relevant.

2. Who We Are

AQUAGUARD SOLUTION – FZCO — Trade Licence No. 59086 (IFZA) IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: sales@aquaguardsolution.ae

For any question or request relating to your personal information, contact us at the address above.

3. Information We Collect

When you visit our website: browsing data (IP address, browser type, pages viewed), cookies and similar technologies.

When you request a quote or contact us: name, email, phone number, property location, description of your needs.

When you purchase a product or package: billing details, transaction history. Payment information is processed by our payment provider, Stripe; AquaGuard does not store credit card numbers.

When you use the AquaGuard Protection Package (management platform and PRESENCE service): contact details and emergency contacts, property and system configuration details, real-time sensor data — valve status, leak detections, event logs, and, where installed, occupancy sensor and door-open sensor events — and equipment technical data. Real-time notifications may also be sent to the property manager you designate.

Note on sensor data: this data is technical and operational, but occupancy and door sensors record presence and entry/exit events, and the data history may reveal occupancy patterns and habits (e.g., prolonged absences). We use this data exclusively to provide the protection service — including schedule-based intelligent protection — and do not carry out any commercial profiling or sell this data. Access is limited to what is strictly necessary to operate the service.

When you request support: requester contact details, issue description, technical diagnostic data.

When you subscribe to our newsletter: email address and communication preferences.

4. How We Use Your Information

We use personal information solely to: provide and operate our products and services (activation, installation, monitoring, alerts); process orders, invoicing, and payments; provide technical support and maintenance; manage the contractual relationship; improve our services (using aggregated and anonymized data where possible); send you communications you have consented to; and meet our legal obligations.

5. Sharing Your Information

Your information may be disclosed, only to the extent necessary, to: our employees bound by confidentiality; our service providers (cloud hosting, payment processing via Stripe, notifications), contractually bound to strict confidentiality; NOWA inc. (Canada), the developer of the systems and operator of the PRESENCE platform, for service delivery and technical support; certified installers involved in your installation; professional advisors where required; and competent authorities where required by law. We do not sell personal information.

6. International Transfers

Our providers and partners may be located outside the UAE, notably in Canada (NOWA inc.) and the United States (cloud and payment providers). We apply appropriate contractual and technical measures to ensure equivalent protection during such transfers.

7. Retention

We retain personal information only as long as necessary for the purposes described, subject to legal retention obligations: customer and order data for the duration of the relationship plus 7 years (tax obligations); platform sensor data (leak, valve, occupancy and door events) for the duration of the contract plus 24 months; support communications for 5 years; newsletter list until unsubscription. Expired data is securely destroyed or anonymized.

8. Security

We implement technical and organizational measures appropriate to the sensitivity of the data, including encryption in transit and at rest, least-privilege access controls, enhanced authentication for administrative access, backups, monitoring, and staff training.

9. Your Rights

Subject to applicable law, you have the right to: access your personal information; request rectification of inaccurate information; withdraw consent at any time; request deletion in certain circumstances; and object to certain processing. To exercise these rights, contact us at sales@aquaguardsolution.ae. We respond within thirty (30) days.

10. Cookies

Our site uses cookies to ensure its operation, analyze usage, and improve your experience. You can manage cookie preferences through your browser settings.

11. Marketing Communications

We send marketing communications only with your consent. Every message includes an unsubscribe link.

12. Changes to This Policy

We may amend this Policy. The current version, with its update date, is always published on this page. Material changes will be communicated to customers by email.